058 | MJ Deziel On Building A Mobile B2B2C Business In The Hair & Beauty Industry

January 15, 2018
00:0000:00

On this week's episode, Killian and Zoe welcome Montreal-based hairstylist MJ Déziel to the show. Since graduating from "L'école des métiers des Faubourgs-de-Montréal" in 2012, MJ Déziel has been keeping herself very busy. She was recruited by the RedKen Canada Art Team, travelled the country to offer development classes, perfected her own training in London, Dublin, Tokyo and Las Vegas and has even launched her own business after spending some time working for other salon owners under commission-based business models.

In this episode, she discusses her business model for The Regulars, a company she co-founded in 2015, with her partner Philippe Bélanger, and which provides mobile B2B2C lifestyle and wellbeing services.

Links:

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

057 | Steve Martin And Tabatha Coffey On Salon Success (Live From The Summit)

January 11, 2018
00:0000:00

Now in its fourth year, the Salon Owners Summit has become one of the most talked about event in the hair and beauty industries in Europe as well as further afield. Last year's event attracted salon owners, therapists and stylists from the USA, Finland, Sweden, Ireland, Scotland and England. This year, the Summit's theme was 'Great Starts Here' and starred speakers Gavin Hoare, Steve Martin, Valerie Delforge and Tabatha Coffey.

To kick off the year in style, Killian and Zoe headed over to the event for exclusive interviews with both Steve Martin (Science of Persuasion) and Tabatha Coffey (Tabatha Takes Over on Bravo TV), gather vox pops, thoughts and reflexions, and generally speaking, cover the day!

Links:

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

056 | December Monthly Round-Up

December 18, 2017
00:0000:00

Typically, every last episode of the month is dedicated to a round-up of what's happened in the previous 30 odd days. However, this week's episode happens to be the very last one of 2017, so things are a little different.

For one last time in 2017, join Killian and Zoe on Phorest FM as they discuss some of their favourite episodes, give one final overview of the upcoming Phorest Salon Owners Summit, share Phorest's support opening hours over the festive holidays, and lastly, discuss what’s coming for the show in 2018!

Highlighted Episodes

Salon Owners Summit 2018:

As always, the show is made for you, so feel free to let us know what you'd like to hear in 2018! Thank you for a fantastic first year with us!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

055 | Up For Discussion: Salon No-Shows And Customer Service Standards

December 12, 2017
00:0000:00

This week on the show, Killian and Zoe invite industry expert Helen Devenney to discuss the frustration caused by no-shows at this time of the year and how to protect your business from them. Helen will also share her experience on ways to keep the highest customer service standards during the manic period. As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Links:

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Helen Devenney (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software. 

054 | Up For Discussion: Last-Minute Christmas Marketing For Salons And Spas

December 4, 2017
00:0000:00

It's that time of the year again! Say hello to the first week of December and the final stretch for Christmas marketing. This week, Killian and Zoe welcome back Phorest Salon Software's content manager Chris Brennan on the show to discuss some festive ideas you can implement in your business this year.

Links to mentioned articles:

And don't forget to join Jennie Lawson and her team at Mimosa Beauty in the 25 Days Of Gratitude email advent

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Chris Brennan (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software. 

 

053 | November Monthly Round-Up

November 28, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of November. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win 1 of 2 Polaroid Snap Instant Digital Cameras! Click here for more details & entry form.

Popular Blogs of the Month

As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

052 | David Barnett On Setting Yourself Up For A Successful Retail Holiday Season

November 20, 2017
00:0000:00

On this week's episode, Killian and Zoe welcome salon coach David Barnett of The High Performance Stylist to the show. Very passionate about growth and customer service, he strives to share his secrets to successfulness, inherently creating success and freedom for stylists and salon owners.

In this episode, he discusses his tried and tested three-step technique to selling retail, and suggests a few ideas to make sure you come out on top of the holiday season!

Links:

Leave a Rating & Review: http://bit.ly/phorestfm

David Barnett was kind enough to open up his schedule for the next few weeks and is offering free 30-minute consultations for anyone looking for some advice or help with an aspect of their business. Pick a date and time that works for you - it's fast and easy: https://meetme.so/DavidBarnett

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: David Barnett (High Performance Stylist)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

051 | Up For Discussion: Black Friday Campaigns, Social Media Automation Tools And Surviving A Tax Inspection

November 13, 2017
00:0000:00

On this episode of Phorest FM, Killian and Zoe take their usual mid-month break from interviews to discuss recent Phorest Salon Software blogs. They will tackle three topics:

To join Gloria Murray's "Knowing Your Numbers" Facebook Group, click here.

 

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

050 | Michelle Bolger On Maternity Leave, Holiday Entitlement & Social Media

November 7, 2017
00:0000:00

For the 50th episode of Phorest FM, Killian and Zoe welcome back to the show a regular Phorest Blog contributor who was also featured on the very first episode of the podcast. With her experience and knowledge in Employment Law, Michelle Bolger from ESA Consultants also works with Phorest Salon Software to provide HR blogs that are relevant and most importantly, helpful to the salon and spa industry.

On this episode, she discusses three topics with the co-hosting duo: the legalities around maternity leave, holiday entitlement and social media in the business. As always, we top off the show with our upcoming Phorest Academy Webinars!

 

Links:

Enjoyed this episode? Which other employment law-related topic would you like us to discuss next? Leave a comment below!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Michelle Bolger (ESA Consultants)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

049 | October Monthly Round-Up

October 30, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of October, while also taking the time to have a look back at the past year. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win a one-year industry magazine subscription! Click here for more details & entry form.

Popular Blogs of the Month

As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

048 | Jennie Lawson On Building The UK’s First Eco-Innovative Salon

October 23, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe interview salon owner Jennie Lawson from Mimosa Beauty, in Chelmsford, UK.

Scuba diver on her days off, Jennie has committed herself to helping save the planet and our oceans from the plastic crisis we have happening all around us. In this episode, she discusses the idea of eco-innovation, why she holds the matter close to her heart and what it involves business-wise, apart from well... money, of course!

Links:

With her eco-friendly salon, Jennie Lawson is on a mission to help save this planet. What are you doing to help the environment? Let's start a conversation, leave a comment below!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Jennie Lawson (Mimosa Beauty)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

047 | Up For Discussion: Building A Successful Salon And Opening A Second Location

October 16, 2017
00:0000:00

On this episode of Phorest FM, Zoe takes over the hosting duty as Killian is off for the week. As it's a mid-month blog episode, she will tackle these three topics:

 

Leave a Rating & Review: http://bit.ly/phorestfm

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Hosted by Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

046 | Sam Pearce On The Current Recruitment Crisis In The Hair And Beauty Industry

October 9, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe interview salon owner Sam Pearce from The Potting Shed Spa in Batley, West Yorkshire. Sam shares her views on the causes behind the current recruitment crisis in the hair and beauty industry as well as how businesses and graduating students are affected by it, and discusses how she plans to work on changing this reality with a brand new training academy which will also be part of the big family that is The Potting Shed Spa.

Links:

Do you agree with Sam’s views? Leave a comment below.

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Sam Pearce (The Potting Shed Spa)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

045 | Up For Discussion: Introducing The Salon Manager Development Series With Valerie Delforge

October 2, 2017
00:0000:00

This week on Phorest FM it's all about announcements, keeping you updated with the tradeshows Phorest Salon Software will be at, new releases, etc. We'll also introduce the new Salon Manager Development Series kicking off soon with Valerie Delforge in collaboration with Phorest Academy. Take notes! Loads of dates and things to remember in this episode. 

As usual, then, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Valerie Delforge, Founder & CEO of Delforge+CO.

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

 

044 | September Monthly Round-Up

September 25, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of September. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win 1 of 3 portable mini photo studios! Click here for more details & entry form.

Popular Blogs of the Month

As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

043 | Alan Stewart On The Importance Of Online Bookings And Embracing Technology

September 18, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe interview salon owner Alan Stewart, from Rainbow Room International; Scotland’s largest salon group of 12 branches. Alan talks about how to identify and grasp opportunities, why salon owners need to embrace innovation and technology, and how online bookings play an important part of his business.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

N.B. Phorest Salon Software clients can activate their free online booking widget today by emailing <onlinebooking@phorest.com>.

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Alan Stewart (Rainbow Room International)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

042 | Up For Discussion: Saving Money, Phone Etiquette, Marketing/PR Tips & eBook Release

September 11, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break of interviews to discuss recent blog topics! On the agenda today:

 
Your co-hosting duo also announces Phorest Salon Software's most recent eBook release: The Salon Owner's Email Marketing Gameplan! As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

041 | #30Days2Grow Special: Interview With Lilac Miller

September 5, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe interview #30Days2Grow participant and winner of the 'Share Your Experience' contest Lilac Miller, salon owner and managing director of Sleeping Beauty Salon, a family business founded in 1999, in Lerwick Shetland.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Lilac Miller (Sleeping Beauty Salon)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

040 | August Monthly Round-Up

August 28, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the month. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed. As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Links

Enter for a chance to win a bundle of business books including 'Get Sh*t Done' by Niall Harbison, 'The Customer Service Revolution' by John Di Julius and 'Good To Great' by Jim Collins: https://phorestsweepstakes.pgtb.me/M3k6QR

Popular Blogs of the Month

 

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

039 | Richard McCabe On Building A Salon Culture & Systemising Business Operations

August 21, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe interview iSalon Coach Richard McCabe, a highly motivated salon business coach who has a proven track record in providing exemplary levels of service to salons. He has been a salon owner for over 25 years, and also built three salons from scratch in two different countries. His passion to deliver value-focused solutions whilst beating expectations is based on the idea of working smarter and leaving the harder for others. On this episode of Phorest FM, he discusses building a salon culture and systemising the operations.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Richard McCabe (iSalon Coaching)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

038 | Up For Discussion: Happiness & Success, Showing Your Work & Charging Premium For Your Salon’s Services

August 14, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss recent blog topics! On the agenda today:

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

037 | Frank Di Lusso On The Benefits Of Having An Effective Salon Loyalty System

August 8, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe interview Frank Di Lusso of Frank Di Lusso Hair, a multi-award winning hair salon for creative styles and colour. Up for discussion? The importance of rewarding salon and spa clients by implementing an efficient salon loyalty system.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Frank Di Lusso (Salon Owner, Frank Di Lusso Hair)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

036 | July Monthly Round-Up

July 31, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From the most popular blogs to new industry initiatives and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed. They'll also give a final update on the #30Days2Grow salon challenge that comes to an end today, July 31st, 2017.

Links

Enter for a chance to win an hour-long salon social media consultation with Content Manager Chris Brennan: https://phorestsalonsoftware.pgtb.me/tsd0F0

Popular Blogs of the Month

The show is made for you, feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guest (audio snippet): Ronan Perceval, CEO + Founder of Phorest Salon Software

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

035 | Up For Discussion: Content & Storytelling, Client Experience Award & Salon Promotional Ideas

July 24, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss blog topics and welcome Phorest Salon Software's Content Manager Chris Brennan on the show! On the agenda today: the importance of writing good content through storytelling, leveraging the Client Experience Award to increase bookings and August salon promotional ideas!

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guest: Chris Brennan (Content Manager at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

034 | #30Days2Grow Special: Interview With John DiJulius

July 17, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe welcome back Ronan Perceval, CEO of Phorest Salon Software to lead an insightful interview with keynote speaker, international customer service experience consultant and best-selling author John DiJulius. This special interview is part of the #30Days2Grow Interview Series.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Ronan Perceval (Phorest Salon Software CEO) and John DiJulius (International Customer Service Consultant)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

033 | Up For Discussion: Giving Back To The Community, Communicating With Staff And Summit Announcement

July 10, 2017
00:0000:00

This week's episode of Phorest FM is all about giving back to your community. Killian and Zoe are joined by the Phorest Salon Software’s Charity Team Leads - Sarah McEvoy & Aoife Kelly-Cooney and will discuss this year's initiative, and more.

The duo will also take you through recent Phorest Blog posts: 3 Messaging Tools To Improve Internal Salon Communication, Keynote Speaker Announcement For The Salon Owners Summit 2018, and Top Tips for Creating Your Salon Mission Statement.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Support The Friends Of The Elderly, Donate Here: http://www.idonate.ie/phorestcharityproject2017

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Sarah McEvoy (Operations Team Lead at Phorest Salon Software) and Aoife Kelly-Cooney (Cultural Officer at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

 

032 | #30Days2Grow Special: Interview With Ellen Kavanagh + Commentary

July 3, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe go back on a video interview led by Phorest Salon Software CEO Ronan Perceval with guest Ellen Kavanagh, salon owner of award-winning waxing salon Waxperts. This special interview is part of the #30Days2Grow Interview Series.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

031 | June Monthly Round-Up

June 26, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From the most popular blogs to new industry initiatives and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Register for 30Days2Grow: www.30days2grow.com

Join the 30Days2Grow Facebook Group: https://www.facebook.com/groups/30days2grow/

Enter The Salon Print Giveaway: https://phorestsalonsoftware.pgtb.me/ZzKsjG

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The show is made for you, feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

030 | Louis Grenier On Humanising Your Brand Through Marketing

June 19, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe once again welcome Louis Grenier, who was also on the show for episode 24. Louis Grenier is a digital marketing consultant and podcaster in chief for EveryoneHatesMarketers.com and today, he's going to discuss humanising brands through marketing.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Louis Grenier (Digital Marketing Consultant)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

029 | Up For Discussion: Phorest Client Experience Award, #30Days2Grow Salon Challenge And Employee Bios

June 12, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break of interviews to discuss blog topics and announce some great news! On the agenda, the Phorest Client Experience Award 2017, the #30Days2Grow Salon Challenge and finally, 3 Tips That Will Make Your Salon Employee Bios Stand Out.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Sign up for the #30Days2Grow Salon Challenge here: https://www.30days2grow.com/

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Alex Quinn (PR Manager at Phorest Salon Software) and Aoife Kelly-Cooney (Cultural Officer at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

 

028 | Kristina Malone On Delivering Excellent Customer Service & Experience

June 6, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe interview Kristina Malone, Salon Manager at WaxpertsDublin's multi-award winning, most luxurious boudoir style waxing salon - on putting back the 'treat' into treatments. More specifically, how to provide customers and prospective clients with the best possible customer service and experience before, during and after their appointments.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Kristina Malone (Salon Manager at Waxperts, Dublin)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

027 | May Monthly Round-Up

May 31, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From the most popular blogs to product updates on the software and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed. 

The show is done for you, feel free to let us know what you want to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

026 | Phil Jackson On Using Email Marketing In The Hair, Beauty & Spa Industry

May 22, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe interview Phil Jackson, an award-winning salon owner, industry mentor, speaker and author of The Hairy Book of Email to get some insight on using email marketing in the hair, beauty and spa industry.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Phil Jackson (Award-winning salon owner, industry mentor and speaker)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

025 | Up For Discussion: Marketing Techniques, Layoff Rumours And Loyalty Programs

May 15, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss a few blog topics. On the agenda, '7 Ways To Help Your Clients Spend More, More Often', 'How To Handle Salon Layoff Rumours And Avoid A Catastrophe' and finally, 'What Types Of Salon Loyalty Programs Actually Add Value?'

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

024 | Louis Grenier On The Art Of Effective Marketing Focus

May 9, 2017
00:0000:00

New format! Based on recent recommendations, Phorest FM is now going to focus on interviewing different personalities every week and keep the blog chats for the Monthly Round-Up episodes.

So this week, Killian and Zoe welcome Louis Grenier, a digital marketing consultant and podcaster in chief for EveryoneHatesMarketers.com, to get some insight on cutting through the noise and focusing on only a certain few marketing channels.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Louis Grenier (Digital Marketing Consultant)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

023 | Marketing To A Mature Audience, Providing Access To Clients With Disabilities & Interview With Graham Kent From FHC For Hair

April 25, 2017
00:0000:00

After a well-deserved Easter Holiday break, Killian and Zoe make a powerful comeback on Phorest FM. On the show this week, the duo discusses two recent topics from the Phorest Blog: Marketing To Mature Hair And Beauty Clients In The Digital Age and Providing Access To Salon & Spa Services For Clients With Disabilities. Following up on that, your co-hosts interview Graham Kent from FHC For Hair (UK) on the success of their Annual Hair Show, which has raised of £30,000.00 for their local hospice over the last 12 years. Finally, Phorest's newest eBook - The Salon Owner's First Steps To Online Reputation - is given an overview and the show is topped off with the announcement of the next Phorest Academy Webinars!

As always, the show is done for you, feel free to let us know what you want to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guests: Graham Kent (FHC For Hair Ltd.)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

022 | Discussing Work Experiences In Salons, Improving Team Morale and Tips For Selling More Retail

April 10, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe bring in Alex Quinn & Aoife Kelly-Cooney from the Phorest marketing team to discuss the day they each spent working in a salon. Then, the most recent articles on the Phorest Blog are flipped inside out and finally, the show is topped off with the announcement of the next Phorest Academy Webinars! As always, the show is done for you, feel free to let us know what you want to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guests: Aoife Kelly-Cooney (Marketing Assistant & Cultural Officer at Phorest Salon Software), Alex Quinn (PR & Events Manager at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

021 | March Monthly Round-Up

April 3, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe discuss everything that's happened within the last month and present some fun and lively Spring and Easter SMS templates. Finally, the show is topped off with the upcoming Phorest Academy Webinars.

As always, the show is done for you, feel free to let us know what you want to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

020 | Client Data Protection, One-To-One Staff Meetings & The Phorest Salon Owners Bootcamp

March 27, 2017
00:0000:00

On Phorest FM this week, your co-hosting duo is back. Killian and Zoe kick off the show by discussing three surefire ways to prevent staff from stealing salon client details and tips on how to conduct effective one-to-one staff meetings.

Then, just like last week, some Phorest Subscriber Mail is answered on air and finally, just before heading off to the Phorest Academy webinars segment, Chris Brennan (content manager here at Phorest) calls in from The Salon Owners Bootcamp event in Edinburgh.

As always, the show is done for you, feel free to leave a review and suggest upcoming guests!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Christopher Brennan (Content Manager at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

019 | Phorest Subscriber Mail & April Salon Marketing Ideas

March 20, 2017
00:0000:00

This week on the show, Zoe improvises herself as host while Killian enjoys the beautiful city of Brussels. For the occasion, Phorest subscriber mail is read out and engaging April marketing ideas are shared.

As always, to make sure you know about everything coming up here in Phorest, the show is topped off with our upcoming Phorest Academy Webinars.

Leave a Rating & Review: http://bit.ly/phorestfm

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Hosted by Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

018 | Tips To Boost Your Instagram’s Engagement Rate & Phorest’s New SMS Marketing eBook

March 13, 2017
00:0000:00

On Phorest FM this week, your co-hosting duo has prepared a shorter episode. Zoe chats about 10 ways to boost social engagement on Instagram while Killian introduces Phorest's brand new eBook: the Salon Owner's SMS Marketing Gameplan!

As always, the show is done for you, feel free to leave us a review & let us know what (or who) you would like to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

017 | How To Win Friends And Influence People, Salon Music And Buying Behavior & Salon Management Sessions

March 6, 2017
00:0000:00

On Phorest FM this week, your usual co-hosting duo discusses Dale Carnegie's classic book: 'How To Win Friends & Influence People' and how salon music can influence buying behaviour. Then, Pr & Events Manager Alex Quinn makes a return on the show to chat about a new non-client salon event in association with Phorest Salon Software: the Salon Management Sessions.

As always, the show is done for you, feel free to leave us a review & let us know what you would like to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guest: Alex Quinn (PR & Events Manager at Phorest Salon Software)

Salon Management Sessions - Links
General Public Event: Get Tickets Here

Phorest Client Event: Get Tickets Here

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

016 | Monthly Round-Up, Recap On The Day We Walked In Your Shoes & Discussing Phorest Training

February 27, 2017
00:0000:00

In this week's episode of your Salon Owner's Podcast, Killian and Zoe bring back Phorest's CEO Ronan Perceval to chat about his one-day salon working experience. Then, the duo discusses February's most popular blogs, and finally, senior trainer Declan Kehoe is brought on the show to talk about the Phorest Training modules and team.

As always, the show is done for you, feel free to let us know what you want to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Ronan Perceval (CEO Phorest Salon Software) & Declan Kehoe (Senior Trainer at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

015 | Discussing Online Defamation & New Phorest Feature Announcement

February 20, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe bring kick off the show with a discussion about online defamation with guest blogger Michelle Bolger from ESA Consultants.

Then, the duo welcomes Phorest's Head of Product Patrick Monaghan to talk about a brand new feature being added to Phorest Salon Software. Finally, the show is topped off with the listing of upcoming webinars.

As always, the show is done for you, feel free to let us know what you want to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Michelle Bolger (Employment Law Consultant at ESA Consultants) & Patrick Monaghan (Head of Product at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

014 | Hosting Salon Events & Discussing Dating In The Workplace

February 13, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe bring kick off the show with some pointers on hosting salon events for your clients.

Then, for all the Casanovas out there, the duo brings back a special guest blogger to talk about a Valentine's Day related topic: Employees Dating in the Workplace, and the show is topped off with the listing of upcoming Phorest Academy Webinars! 

As always, the show is done for you, feel free to let us know what you want to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Sinead Carroll (Events Executive at Phorest Salon Software) & Valerie Delforge (Founder & CEO at Delforge & Co.)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

013 | Building A Succesful Loyalty Program & Valentine’s Day Marketing Ideas

February 6, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe kick off the show with some hair removal marketing campaign ideas.

Then, the duo invites a first special guest to talk about how to build a successful loyalty program in your business, and a second to discuss some Valentine's Day marketing ideas for your salon or spa.

Finally, the show is topped off with the listing of upcoming Phorest Academy Webinars.

As always, the show is done for you, feel free to let us know what you want to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Barry Quinn (Head of Grow Team at Phorest Salon Software) & Luke Doolin (SMS Advisor at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

012 | Phorest Monthly Round-Up

January 30, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe discuss everything that's happened within the last month and interview special guest Christopher Brennan about online reputation and its impact on your salon/spa, only to top off the show with the listing of upcoming Phorest Academy Webinars! 

As always, the show is done for you, feel free to let us know what you want to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guest: Christopher Brennan (Content Manager at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

011 | February Marketing Ideas And Salon Meetings’ Effects On Staff Motivation

January 23, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe bring kick off the show with some pointers on how to get more reviews on your salon/spa's Facebook page. Then, Zoe moves on with a few ready-to-go February marketing ideas.

Next, the duo brings invites special guest Helen Devenney to talk about salon meetings and her experience of them working in the industry and the show is topped off with the listing of upcoming Phorest Academy Webinars! 

As always, the show is done for you, feel free to let us know what you want to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guest: Helen Devenney (Trainer at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

010 | Understanding The Importance Of Monitoring Your Online Reputation

January 16, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe dedicate an entire episode to the topic that is online reputation. The show is topped off with the listing of upcoming Phorest Academy Webinars, as per usual.

As always, the show is done for you, feel free to let us know what you want to hear about in the upcoming episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

009 | Live From The 2017 Salon Owner’s Summit

January 11, 2017
00:0000:00

This week on your Salon Owner's Podcast, Killian and Zoe are live from the Salon Owners Summit 2017 at The Shelbourne, in Dublin City Center. Expect a recap of the event, interviews with speakers and attendees and much more!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Andy Bounds (Salon Owners Summit Speaker), Connor Keppel (Marketing Team Lead at Phorest), Ronan Perceval (CEO of Phorest Salon Software), Alex Quinn (PR & Events Manager)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.