078 | Stephanie Fox Jackson On Millennials And Salon Compensation & Benefits

June 22, 2018
00:0000:00

Recently a panelist on the Data-Driven Salon Summit's The Three Rs: Retention, Recruitment & Rental, Stephanie Fox Jackson joins Killian and Zoé on Phorest FM to further the discussion around understanding what today’s young stylists are looking for when searching for and deciding to stay with a salon. Put more simply, what are Millennials looking for in their work? Does it have an impact on recruitment and strategies owners would have used to retain staff? If so, how? 

Links:

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

077 | Heather Yurko On Determining The Health Of Your Salon/Spa With KPIs

June 18, 2018
00:0000:00

If you looked into it deep enough, any business could come up with hundreds of performance indicators. How do you narrow them down to the certain few that positively impact your salon’s financial health? What makes a good KPI versus one that just takes up space and doesn’t require as much focus? On this week's episode, Killian & Zoé are joined by salon owner and Founder of PIP University, Heather Yurko to discuss how to determine the heath of a salon or spa business, KPIs and how to get staff onboard with the vision.

Links:

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

076 | May Monthly Round-Up

May 30, 2018
00:0000:00

After a short podcasting month due to an Irish bank holiday, Killian and Zoe dedicate this week's episode to a round-up of everything that's happened on the Phorest Blog and Phorest FM in May. From the most popular blogs to snippets from previous Phorest FM episodes and announcements in regards to upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win an HP Sprocket Portable Printer! Click here for more details & entry form.

Popular Blogs of the Month

Salon Owners Summit 2019

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

075 | Niamh Greaney On Last Minute Best Practices For GDPR Compliance

May 25, 2018
00:0000:00

May 25th. For countries in the EU, this means GDPR has officially come into effect. As of today, mandatory for salons within the EU to collect, house and protect clients’ personal data and information securely, on top of being uber-transparent about how it was collected.

On this episode of Phorest FM, Killian and Zoe are joined by one of Phorest Salon Software's salon business advisors, Niamh Greaney, who will shed light on some last-minute best practices for GDPR compliance and examples of a few real-life "don't-do's."

Links:

Visit salongdpr.com and book an appointment with an advisor to talk about a GDPR compliant salon software solution.

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here.

074 | #30Days2Grow Special Interview With Katrina Sutherland

May 15, 2018
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe interview #30Days2Grow participant and winner of the 'Share Your Experience' contest Katrina Sutherland, salon owner and founder of Katrina Sutherland Country Spa, opened in July 2007 and the first beauty spa north of Inverness. 

Katrina, who hails from Occumster, Caithness, trained as a beauty therapist in 1988 at the Clydebank College in Dunbartonshire. During her time there she gained The Confederation of International Beauty Therapy and Cosmetology Diploma and The Public Institute Health and Hygiene in Beauty Therapy Certificate. She was also awarded prizes for Best Electrologist and Best Body Therapist for the year.

Links

 

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

073 | April Monthly Round-Up

May 2, 2018
00:0000:00

After a month of interviews with industry thought leaders on various topics, Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened during the #30Days2Grow salon challenge that took place in April.

Links

 

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

-

Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

072 | David Barnett On Charging What You’re Worth

April 23, 2018
00:0000:00

You have the technical skills, but you are still frustrated with a mediocre paycheck? You seem pretty busy but your income is nowhere near what you need it to be? For the fourth and final interview of this year's special #30Days2Grow series, Killian and Zoe welcome back salon coach and industry expert David Barnett (High Performance Stylist) to the show. Known for taking salons and stylists to 7 figures, he'll discuss his tried-and-tested formula & techniques for increasing prices and charging what you're truly worth.

Links:

David Barnett is offering free 30-minute consultations for anyone looking for some advice or help with an aspect of their business. Pick a date and time that works for you - it's fast and easy: https://meetme.so/DavidBarnett

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

-

Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

071 | Gavin Hoare On Customer Experience & Acting Like The Expert You Are

April 18, 2018
00:0000:00

For the third instalment of the special #30Days2Grow interview series, Killian and Zoe are joined by Salon Maitre D’ Gavin Hoare, or as described by some, the 'master of all salon managers'. As a vital part of the management structure at the London-based salon Richard Ward Hair & Metrospa, Gavin runs the ultimate super salon with 90 staff, 1,200 clients per week and 250 innovative hair and beauty treatments and services. His unique and unrivalled talents as a leader and a ‘people person’ coupled to his background in hairdressing make him the ideal guest to not only discuss how to define and deliver the ultimate client experience, but also touch upon staff empowerment.

Links:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

070 | Aaron Carroll On Healthy Lifestyles & Work-Life Balance

April 10, 2018
00:0000:00

We’re in the second week of #30Days2Grow, a salon challenge that aims to banish the stigma around having to heavily discount to get more clients in. Last week was a very busy week for all of our 30Days2Grow participants, especially for anyone who had signed up for their first year and had no idea of what to expect.

With this in mind, this week on the show, Killian and Zoe are joined by Personal Trainer and Health Coach Aaron Carroll to go through some tips to not only keep everyone fuelled throughout the 30-day challenge, but also ensure that anyone who isn't taking part also avails of professional advice on how to juggle the demands of your salon work and the rest of your life.

Get in touch with Aaron Carroll:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

069 | Rowena Doyle On Visual Merchandising In The Hair & Beauty Industry

April 2, 2018
00:0000:00

Happy Easter Monday! The #30Days2Grow challenge has finally kicked off last Sunday (April 1st - not an April fool's joke) and this first week is all about retail. What better way to kick off our exclusive interview series this month than by inviting Summit workshop speaker and Founder of Visual Sense, Rowena Doyle, to discuss all things visual merchandising. Is there a theory behind displaying products? What are the best ways to get retail displays to stand out? What strategies tend to be most useful when you want to announce special offers and promotions? All this and more in this week's Phorest FM episode.

Links:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

 

068 | March Monthly Round-Up

March 26, 2018
00:0000:00

Before they kick off their special #30Days2Grow episodes this coming April, Killian and Zoe dedicate this episode to the most popular blogs in March, new contests and upcoming Phorest Academy Webinars.

Links

Enter for a chance to win 1 of 2 KINGA Essential Oil Diffusers (comes with a fragrant oil starter pack)! Click here for more details & entry form.

Popular Blogs of the Month

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

067 | Nicola Sharp On Salon Experience & Preparing For GDPR In The UK

March 19, 2018
00:0000:00

The closer in time we get to May 25th, the higher the chances that businesses will be facing a much more GDPR-concerned and ‘private’ customer. For a salon who prides itself on delivering a standout salon experience, could GDPR turn into an opportunity to build even more trust with existing and potential clients? And for salons based in the UK, also in the midst of dealing with Brexit, is GDPR taken just as seriously as it is within the EU? 

On this week's episode of Phorest FM, Killian and Zoe take the pulse of the situation as they are joined by Nicola Sharp, owner of award-winning salon Enhance Beauty & Spa, in Penicuik, and whose mission is all about providing the best salon experience.

Links:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

-

Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

066 | Up For Discussion: Salon & Spa Lighting Tips, Online Education & March Marketing Ideas

March 12, 2018
00:0000:00

On this episode of Phorest FM, Killian and Zoe take their usual mid-month break from interviews to discuss recent Phorest Salon Software blogs. They will tackle three topics:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

-

Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

065 | Aoife Kelly-Cooney & Elaine Heyes On Company Culture And Managing Conflict

March 7, 2018
00:0000:00

On this week's episode of Phorest FM, Killian and Zoe are joined by Phorest Salon Software's Culture Officer, Aoife Kelly-Cooney and Product Tester, Elaine Heyes, to get a better understanding of two different, yet somewhat intertwined topics: defining culture in the workplace and navigating conflict. Because let's face it, no matter how much you hire for a culture fit and work to keep it alive and well, wherever you have people with different needs and expectations, there is potential for conflict. The key therein lies in making teams understand why there is conflict and how to use it as a springboard for success.

Links:

 Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

-

Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

064 | February Monthly Round-Up

February 27, 2018
00:0000:00

After a month of podcast interviews on employee retention, GDPR and leadership in the salon, Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened on the Phorest Blog during the month of February. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win 1 of 3 Remax M9 Fabric Bluetooth Speakers! Click here for more details & entry form.

Popular Blogs of the Month

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

-

Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

063 | David Barnett On Inspired Leadership And Shaping The Dream Workplace

February 20, 2018
00:0000:00

The concept of leadership has been around for generations. Today, leaders come in all shapes and sizes. But what are the universal principles behind what we deem as good leadership? How can we bridge the gap between generations and create the one business everyone wants to work for?

Stephen R. Covey once said, “To change ourselves effectively, we first had to change our perceptions.” And that’s precisely salon coach David Barnett of The High Performance Stylist's point of view on things as well. On the show this week, he joins Killian and Zoe to discuss inspired leadership and ways to shape the dream workplace.

Links:

David Barnett is offering free 30-minute consultations for anyone looking for some advice or help with an aspect of their business. Pick a date and time that works for you - it's fast and easy: https://meetme.so/DavidBarnett

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

* Apologies for the 'clicks' you may hear during this episode. We had a few technical difficulties recording overseas & are working on a fix for future episodes.

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

062 | Up For Discussion: What Is GDPR And How Can You Prepare For It?

February 12, 2018
00:0000:00

By May 25th, 2018, it is going to be mandatory for salons within the EU to collect, house and protect clients’ personal data and information in a secure manner. But also, to be uber-transparent about how it was collected. Salons will be required to provide a clear audit trail as to how the information was collected. Failure to comply with this governmental requirement could cost your business thousands — or worse, you could lose it altogether.

On this episode of Phorest FM, Killian and Zoe are joined by Phorest Salon Software's Head of Marketing, Connor Keppel, to get a better understanding of what exactly is GDPR and how salon owners can prepare for it.

Links:

Visit salongdpr.com and book an appointment with an advisor to talk about a GDPR compliant salon software solution.

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

-

 

Read the transcript here.

061 | Saad Aslam On Strategies For Retaining Employees And Minimising Turnover

February 5, 2018
00:0000:00

People quit their jobs for various reasons: some leave because of a work-life imbalance, others for lack of growth opportunities or for feeling undervalued. But for the sake of one's business and customer experience, the goal is to maintain consistency within staff teams and develop employees skilled beyond measure. On this week's episode, Killian and Zoe welcome to the show Saad Aslam, CEO of HC MedSpa, an award-winning chain of Luxury Beauty Clinics in North London and Hertfordshire.

Set out to raise standards and redefine the client experience, the ambitious entrepreneur discusses the cost of high staff turnover rates and shares some of the strategies he considers crucial to keeping those numbers at their lowest. 

Links:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

060 | January Monthly Round-Up

January 29, 2018
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of January. Also on the show today are Phorest's CEO, Ronan Perceval, and Product Director, Paddy Monaghan to discuss 2018 plans for the Phorest Salon Software product. And of course, from the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win 1 of 4 exclusive Salon Owners Summit 2018 Goodie Bags! Click here for more details & entry form.

Popular Blogs of the Month

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

059 | Reviewing Your Salon’s Business Strategy: From Reports To Results

January 23, 2018
00:0000:00

For the very first time in Phorest FM’s history, today’s episode is a pre-recorded show which took place in front of a live audience on the day of Inside Phorest, a Summit attendees exclusive event hosted at Phorest Salon Software HQ.

The idea for this episode was to identify common areas of struggle when reviewing a past year’s business strategy, while also sharing knowledge on what industry experts know works.

To discuss this, Killian and Zoe were joined by Jennie Lawson (Mimosa Beauty, UK), who has successfully rebranded her business to be 100% eco-friendly, Paul Davey (Davey Davey & Hairdressing Live), reputed for his creative craft as well as his online training Academy, and last but not least, Sean O’Sullivan, from Phorest’s very own Customer Success Team for his expertise in business and data analytics.

Links:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

058 | MJ Deziel On Building A Mobile B2B2C Business In The Hair & Beauty Industry

January 15, 2018
00:0000:00

On this week's episode, Killian and Zoe welcome Montreal-based hairstylist MJ Déziel to the show. Since graduating from "L'école des métiers des Faubourgs-de-Montréal" in 2012, MJ Déziel has been keeping herself very busy. She was recruited by the RedKen Canada Art Team, travelled the country to offer development classes, perfected her own training in London, Dublin, Tokyo and Las Vegas and has even launched her own business after spending some time working for other salon owners under commission-based business models.

In this episode, she discusses her business model for The Regulars, a company she co-founded in 2015, with her partner Philippe Bélanger, and which provides mobile B2B2C lifestyle and wellbeing services.

Links:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

057 | Steve Martin And Tabatha Coffey On Salon Success (Live From The Summit)

January 11, 2018
00:0000:00

Now in its fourth year, the Salon Owners Summit has become one of the most talked about event in the hair and beauty industries in Europe as well as further afield. Last year's event attracted salon owners, therapists and stylists from the USA, Finland, Sweden, Ireland, Scotland and England. This year, the Summit's theme was 'Great Starts Here' and starred speakers Gavin Hoare, Steve Martin, Valerie Delforge and Tabatha Coffey.

To kick off the year in style, Killian and Zoe headed over to the event for exclusive interviews with both Steve Martin (Science of Persuasion) and Tabatha Coffey (Tabatha Takes Over on Bravo TV), gather vox pops, thoughts and reflexions, and generally speaking, cover the day!

Links:

Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Tune in weekly for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars you can join. Phorest FM is produced every Monday morning for your enjoyment with a cup of coffee on your day off. Feel free to let us know who or what topic you'd like to hear on the show!

Leave a Rating & Review: http://bit.ly/phorestfm

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

056 | December Monthly Round-Up

December 18, 2017
00:0000:00

Typically, every last episode of the month is dedicated to a round-up of what's happened in the previous 30 odd days. However, this week's episode happens to be the very last one of 2017, so things are a little different.

For one last time in 2017, join Killian and Zoe on Phorest FM as they discuss some of their favourite episodes, give one final overview of the upcoming Phorest Salon Owners Summit, share Phorest's support opening hours over the festive holidays, and lastly, discuss what’s coming for the show in 2018!

Highlighted Episodes

Salon Owners Summit 2018:

As always, the show is made for you, so feel free to let us know what you'd like to hear in 2018! Thank you for a fantastic first year with us!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

055 | Up For Discussion: Salon No-Shows And Customer Service Standards

December 12, 2017
00:0000:00

This week on the show, Killian and Zoe invite industry expert Helen Devenney to discuss the frustration caused by no-shows at this time of the year and how to protect your business from them. Helen will also share her experience on ways to keep the highest customer service standards during the manic period. As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Links:

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Helen Devenney (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software. 

054 | Up For Discussion: Last-Minute Christmas Marketing For Salons And Spas

December 4, 2017
00:0000:00

It's that time of the year again! Say hello to the first week of December and the final stretch for Christmas marketing. This week, Killian and Zoe welcome back Phorest Salon Software's content manager Chris Brennan on the show to discuss some festive ideas you can implement in your business this year.

Links to mentioned articles:

And don't forget to join Jennie Lawson and her team at Mimosa Beauty in the 25 Days Of Gratitude email advent

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Chris Brennan (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software. 

 

053 | November Monthly Round-Up

November 28, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of November. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win 1 of 2 Polaroid Snap Instant Digital Cameras! Click here for more details & entry form.

Popular Blogs of the Month

As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

052 | David Barnett On Setting Yourself Up For A Successful Retail Holiday Season

November 20, 2017
00:0000:00

On this week's episode, Killian and Zoe welcome salon coach David Barnett of The High Performance Stylist to the show. Very passionate about growth and customer service, he strives to share his secrets to successfulness, inherently creating success and freedom for stylists and salon owners.

In this episode, he discusses his tried and tested three-step technique to selling retail, and suggests a few ideas to make sure you come out on top of the holiday season!

Links:

Leave a Rating & Review: http://bit.ly/phorestfm

David Barnett was kind enough to open up his schedule for the next few weeks and is offering free 30-minute consultations for anyone looking for some advice or help with an aspect of their business. Pick a date and time that works for you - it's fast and easy: https://meetme.so/DavidBarnett

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: David Barnett (High Performance Stylist)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

051 | Up For Discussion: Black Friday Campaigns, Social Media Automation Tools And Surviving A Tax Inspection

November 13, 2017
00:0000:00

On this episode of Phorest FM, Killian and Zoe take their usual mid-month break from interviews to discuss recent Phorest Salon Software blogs. They will tackle three topics:

To join Gloria Murray's "Knowing Your Numbers" Facebook Group, click here.

 

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

050 | Michelle Bolger On Maternity Leave, Holiday Entitlement & Social Media

November 7, 2017
00:0000:00

For the 50th episode of Phorest FM, Killian and Zoe welcome back to the show a regular Phorest Blog contributor who was also featured on the very first episode of the podcast. With her experience and knowledge in Employment Law, Michelle Bolger from ESA Consultants also works with Phorest Salon Software to provide HR blogs that are relevant and most importantly, helpful to the salon and spa industry.

On this episode, she discusses three topics with the co-hosting duo: the legalities around maternity leave, holiday entitlement and social media in the business. As always, we top off the show with our upcoming Phorest Academy Webinars!

 

Links:

Enjoyed this episode? Which other employment law-related topic would you like us to discuss next? Leave a comment below!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Michelle Bolger (ESA Consultants)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

049 | October Monthly Round-Up

October 30, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of October, while also taking the time to have a look back at the past year. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win a one-year industry magazine subscription! Click here for more details & entry form.

Popular Blogs of the Month

As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

048 | Jennie Lawson On Building The UK’s First Eco-Innovative Salon

October 23, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe interview salon owner Jennie Lawson from Mimosa Beauty, in Chelmsford, UK.

Scuba diver on her days off, Jennie has committed herself to helping save the planet and our oceans from the plastic crisis we have happening all around us. In this episode, she discusses the idea of eco-innovation, why she holds the matter close to her heart and what it involves business-wise, apart from well... money, of course!

Links:

With her eco-friendly salon, Jennie Lawson is on a mission to help save this planet. What are you doing to help the environment? Let's start a conversation, leave a comment below!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Jennie Lawson (Mimosa Beauty)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

047 | Up For Discussion: Building A Successful Salon And Opening A Second Location

October 16, 2017
00:0000:00

On this episode of Phorest FM, Zoe takes over the hosting duty as Killian is off for the week. As it's a mid-month blog episode, she will tackle these three topics:

 

Leave a Rating & Review: http://bit.ly/phorestfm

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Hosted by Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

046 | Sam Pearce On The Current Recruitment Crisis In The Hair And Beauty Industry

October 9, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe interview salon owner Sam Pearce from The Potting Shed Spa in Batley, West Yorkshire. Sam shares her views on the causes behind the current recruitment crisis in the hair and beauty industry as well as how businesses and graduating students are affected by it, and discusses how she plans to work on changing this reality with a brand new training academy which will also be part of the big family that is The Potting Shed Spa.

Links:

Do you agree with Sam’s views? Leave a comment below.

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Sam Pearce (The Potting Shed Spa)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

045 | Up For Discussion: Introducing The Salon Manager Development Series With Valerie Delforge

October 2, 2017
00:0000:00

This week on Phorest FM it's all about announcements, keeping you updated with the tradeshows Phorest Salon Software will be at, new releases, etc. We'll also introduce the new Salon Manager Development Series kicking off soon with Valerie Delforge in collaboration with Phorest Academy. Take notes! Loads of dates and things to remember in this episode. 

As usual, then, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Valerie Delforge, Founder & CEO of Delforge+CO.

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

 

044 | September Monthly Round-Up

September 25, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened in the month of September. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Enter for a chance to win 1 of 3 portable mini photo studios! Click here for more details & entry form.

Popular Blogs of the Month

As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

043 | Alan Stewart On The Importance Of Online Bookings And Embracing Technology

September 18, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe interview salon owner Alan Stewart, from Rainbow Room International; Scotland’s largest salon group of 12 branches. Alan talks about how to identify and grasp opportunities, why salon owners need to embrace innovation and technology, and how online bookings play an important part of his business.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

N.B. Phorest Salon Software clients can activate their free online booking widget today by emailing <onlinebooking@phorest.com>.

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Alan Stewart (Rainbow Room International)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

042 | Up For Discussion: Saving Money, Phone Etiquette, Marketing/PR Tips & eBook Release

September 11, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break of interviews to discuss recent blog topics! On the agenda today:

 
Your co-hosting duo also announces Phorest Salon Software's most recent eBook release: The Salon Owner's Email Marketing Gameplan! As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

041 | #30Days2Grow Special: Interview With Lilac Miller

September 5, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe interview #30Days2Grow participant and winner of the 'Share Your Experience' contest Lilac Miller, salon owner and managing director of Sleeping Beauty Salon, a family business founded in 1999, in Lerwick Shetland.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special Guest: Lilac Miller (Sleeping Beauty Salon)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

040 | August Monthly Round-Up

August 28, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the month. From the most popular blogs to new contests and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed. As always, the show is made for you, so feel free to let us know what you'd like to hear in the next episodes!

Links

Enter for a chance to win a bundle of business books including 'Get Sh*t Done' by Niall Harbison, 'The Customer Service Revolution' by John Di Julius and 'Good To Great' by Jim Collins: https://phorestsweepstakes.pgtb.me/M3k6QR

Popular Blogs of the Month

 

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

039 | Richard McCabe On Building A Salon Culture & Systemising Business Operations

August 21, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe interview iSalon Coach Richard McCabe, a highly motivated salon business coach who has a proven track record in providing exemplary levels of service to salons. He has been a salon owner for over 25 years, and also built three salons from scratch in two different countries. His passion to deliver value-focused solutions whilst beating expectations is based on the idea of working smarter and leaving the harder for others. On this episode of Phorest FM, he discusses building a salon culture and systemising the operations.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Richard McCabe (iSalon Coaching)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

038 | Up For Discussion: Happiness & Success, Showing Your Work & Charging Premium For Your Salon’s Services

August 14, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss recent blog topics! On the agenda today:

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

037 | Frank Di Lusso On The Benefits Of Having An Effective Salon Loyalty System

August 8, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe interview Frank Di Lusso of Frank Di Lusso Hair, a multi-award winning hair salon for creative styles and colour. Up for discussion? The importance of rewarding salon and spa clients by implementing an efficient salon loyalty system.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Frank Di Lusso (Salon Owner, Frank Di Lusso Hair)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

036 | July Monthly Round-Up

July 31, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From the most popular blogs to new industry initiatives and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed. They'll also give a final update on the #30Days2Grow salon challenge that comes to an end today, July 31st, 2017.

Links

Enter for a chance to win an hour-long salon social media consultation with Content Manager Chris Brennan: https://phorestsalonsoftware.pgtb.me/tsd0F0

Popular Blogs of the Month

The show is made for you, feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guest (audio snippet): Ronan Perceval, CEO + Founder of Phorest Salon Software

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

035 | Up For Discussion: Content & Storytelling, Client Experience Award & Salon Promotional Ideas

July 24, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break from interviews to discuss blog topics and welcome Phorest Salon Software's Content Manager Chris Brennan on the show! On the agenda today: the importance of writing good content through storytelling, leveraging the Client Experience Award to increase bookings and August salon promotional ideas!

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guest: Chris Brennan (Content Manager at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

034 | #30Days2Grow Special: Interview With John DiJulius

July 17, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe welcome back Ronan Perceval, CEO of Phorest Salon Software to lead an insightful interview with keynote speaker, international customer service experience consultant and best-selling author John DiJulius. This special interview is part of the #30Days2Grow Interview Series.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Ronan Perceval (Phorest Salon Software CEO) and John DiJulius (International Customer Service Consultant)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

033 | Up For Discussion: Giving Back To The Community, Communicating With Staff And Summit Announcement

July 10, 2017
00:0000:00

This week's episode of Phorest FM is all about giving back to your community. Killian and Zoe are joined by the Phorest Salon Software’s Charity Team Leads - Sarah McEvoy & Aoife Kelly-Cooney and will discuss this year's initiative, and more.

The duo will also take you through recent Phorest Blog posts: 3 Messaging Tools To Improve Internal Salon Communication, Keynote Speaker Announcement For The Salon Owners Summit 2018, and Top Tips for Creating Your Salon Mission Statement.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Support The Friends Of The Elderly, Donate Here: http://www.idonate.ie/phorestcharityproject2017

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Sarah McEvoy (Operations Team Lead at Phorest Salon Software) and Aoife Kelly-Cooney (Cultural Officer at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

 

032 | #30Days2Grow Special: Interview With Ellen Kavanagh + Commentary

July 3, 2017
00:0000:00

On this week’s Phorest FM episode, Killian and Zoe go back on a video interview led by Phorest Salon Software CEO Ronan Perceval with guest Ellen Kavanagh, salon owner of award-winning waxing salon Waxperts. This special interview is part of the #30Days2Grow Interview Series.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

031 | June Monthly Round-Up

June 26, 2017
00:0000:00

Killian and Zoe dedicate this week's episode of Phorest FM to a round-up of everything that's happened throughout the course of the month. From the most popular blogs to new industry initiatives and upcoming Phorest Academy Webinars, you're sure to get all the marketing advice you might have missed.

Links

Register for 30Days2Grow: www.30days2grow.com

Join the 30Days2Grow Facebook Group: https://www.facebook.com/groups/30days2grow/

Enter The Salon Print Giveaway: https://phorestsalonsoftware.pgtb.me/ZzKsjG

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The show is made for you, feel free to let us know what you'd like to hear in the next episodes!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

030 | Louis Grenier On Humanising Your Brand Through Marketing

June 19, 2017
00:0000:00

On this week's Phorest FM episode, Killian and Zoe once again welcome Louis Grenier, who was also on the show for episode 24. Louis Grenier is a digital marketing consultant and podcaster in chief for EveryoneHatesMarketers.com and today, he's going to discuss humanising brands through marketing.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)
Special guest: Louis Grenier (Digital Marketing Consultant)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.

029 | Up For Discussion: Phorest Client Experience Award, #30Days2Grow Salon Challenge And Employee Bios

June 12, 2017
00:0000:00

This week on Phorest FM, Killian and Zoe take a mid-month break of interviews to discuss blog topics and announce some great news! On the agenda, the Phorest Client Experience Award 2017, the #30Days2Grow Salon Challenge and finally, 3 Tips That Will Make Your Salon Employee Bios Stand Out.

As usual, the show is topped off with the upcoming Phorest Academy Webinars!

Sign up for the #30Days2Grow Salon Challenge here: https://www.30days2grow.com/

Leave a Rating & Review: http://bit.ly/phorestfm

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Co-hosted by Killian Vigna and Zoe Belisle-Springer (Phorest Salon Software)

Special guests: Alex Quinn (PR Manager at Phorest Salon Software) and Aoife Kelly-Cooney (Cultural Officer at Phorest Salon Software)

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Read the transcript here, or click here to request a personalised quote from Phorest Salon Software.