[334] Ildi Arlette is a business consultant, certified coach, and former clinic owner with 24 years of experience working with over 450 medical aesthetics clinics, spas, salons and wellness businesses across Canada and the US. She's known for helping owners go from second-guessing and making it up as they go to building profitable, in-demand businesses with strong systems and confident, service-driven teams.
In this conversation, we explore the quiet erosion of trust that’s changing how people make decisions, the danger of all-or-nothing thinking, the power of simple human gestures, and what it actually looks like to build capacity — for uncertainty, discomfort, leadership, service, and growth. 
Connect with Ildi Arlette
Learn more about Results Continuum Inc: https://www.resultscontinuum.com/
Connect with Ildi on Instagram @ildi_arlette and/or book your 30-Minute Clarity call with her: https://calendly.com/ildi-arlette/30-min-clarity-call
All things Phorest
Find out how Phorest helps top salons & aesthetic clinics steer their businesses toward happier clients, more productive teams, and greater growth. Say hello to life with Phorest!
Learn more about the Phorest Summit & secure your tickets: https://www.phorestsummit.com/
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This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

[333] Hair, beauty and aesthetics businesses are built on the promise of transformation, and today, the industry at large is being asked to evolve in ways that more than just grit, demand creativity, collaboration, community and intention.
In this episode, we explore the foundational shifts occurring across hair, beauty, and aesthetics in the UK and Ireland. Together with industry voices Nicky Pope (@nickytribute), Ellen Cummings (@ellen_cummings), Jennifer Paxton (@jenpaxtonevo), and Sophia-Fai Roche (click here to reach out), we unpack the challenges facing our markets today. But more than just a breakdown, I hope it feels like an invitation: to lean into collaboration, to expand our horizons, redefine what growth and success look like, to trust the unknown and what we weave into it!
We can choose to live in someone else's vision of the future or take an active role in shaping it. What role, in this changing landscape, are you feeling called to step into?
Stay up to date (and/or subscribe) with the industry bodies/magazines/media mentioned in this episode:
Professional Beauty Group
Aesthetics Journal
Salon EVO & Barber EVO
Tribu-te Magazine
British Beauty Council
All things Phorest
For all sources that made this episode possible, click here.
To watch the Lessons From the Salon Floor video series, click here.
Find out how Phorest helps top salons & aesthetic clinics steer their businesses toward happier clients, more productive teams, and greater growth. Say hello to life with Phorest!
Learn more about the Phorest Summit & secure your tickets: https://www.phorestsummit.com/
Enjoyed the episode?
Leave a rating and review on Apple Podcasts!
Click here to subscribe to the PhorestFM email newsletter.
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

[331] Raquel Merlini is the founder of R SKIN Aesthetics in Michigan. As a seasoned Registered Nurse and Certified Aesthetic Nurse Specialist with over 14 years of experience in the plastics industry, she offers a real-world model of collaborative care and ethical practice for those who, like her, seek to educate, listen to, and guide patients toward treatments that transcend fleeting trends and instead align closely with their most authentic self-expression goals.
In the context of rising calls for tighter regulation, greater transparency, and stronger safety standards, this episode is a warm, grounding conversation about Raquel’s philosophy and approach, as much as it is about what it takes to build trust and one’s responsibility as a practitioner. Her insights cover what a consultation informed by her worldview and life experience entails, how she holds patient vulnerability with integrity as people face increasingly unrealistic standards, and how she balances it all with business growth.
Connect with Raquel Merlini (RN-CANS)
Learn more about Raquel and R SKIN here and apply or contribute to the Raquel Merlini Pay it Forward Scholarship here.
TikTok: @rskinaesthetics
Instagram: @rskinnurseraquel, @rskinadmission, @rskinaesthetics
LinkedIn: https://www.linkedin.com/in/raquel-m-14947b21/
All things Phorest
Find out how Phorest helps the top salons & aesthetic clinics steer their business toward happier clients, productive teams and bigger growth. Say hello to life with Phorest!
Learn more about the Phorest Summit & secure your tickets: https://www.phorestsummit.com/
Enjoyed the episode?
Leave a rating and review on Apple Podcasts!
Click here to subscribe to the PhorestFM email newsletter.
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.