Kate Owens-Heins on Providing Sensory Safe Services & Creating Trust, Not Trauma

[277] While the neurodiversity movement has helped pave the way for a lot of changes in how society thinks about autism and other neurological differences, there is still a lot more work to be done. Isolation, exclusion, and loneliness remain all too common experiences for autistic people.
In this heartfelt discussion with Kate Owens-Heins, Founder and CEO of the Sensory Safe Solution (@sensorysafesolution), we explore some of the challenges that autistic individuals face when going to the salon, how her personal experience as a mom led her to transform her own salon into a haven of sensory safety-safe haven and how she made it her life calling to educate professionals on the techniques she's now so well-versed in.
This episode is more than just a conversation; it's a journey into the heart of inclusivity within everyday experiences, emphasizing the need for safer spaces, building trust, and developing a relationship based on understanding and acceptance.
Links:
Learn more about The Sensory Safe Solution: https://thesensorysafesalon.org/
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This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.
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Read the transcript, or click here to learn more about Phorest Salon Software.

Pepper Pastor on the What, Why and How of Building of High-Trust Cultures (Part 2)

[276] In back-to-back episodes with Pepper Pastor (@pepperpastor) — a dynamic professional passionate about collaborating with entrepreneurs, creatives, and tech startups, founder of Purpose & Policy (@purposeandpolicy) and who many may also know from her work as a celebrity hairstylist specializing in fine/thinning hair — we'll be discussing brain-based strategies to improve your leadership and organizational effectiveness and potential.
With a solid foundation in neuroscience, Pepper brings a unique perspective to the realm of work behaviour and approaches to shape the development of executive functioning.
Part 2 of this episode picks up right where the previous conversation left off and explores the relationship between the employee lifecycle and organizational culture, psychological safety, what high-trust culture are really, as well as how and why you should want to focus on this in your salon or spa.
Links:
Learn more about Purpose & Policy: https://www.purposeandpolicy.com
Learn more about Pepper Pastor: https://www.pepperpastor.com/
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Pepper Pastor on the Stages and Importance of the Employee Lifecycle in Beauty Businesses (Part 1)

[275] In back-to-back episodes with Pepper Pastor (@pepperpastor) — a dynamic professional passionate about collaborating with entrepreneurs, creatives, and tech startups, founder of Purpose & Policy (@purposeandpolicy) and who many may also know from her work as a celebrity hairstylist specializing in fine/thinning hair — we'll be discussing brain-based strategies to improve your leadership and organizational effectiveness and potential.
With a solid foundation in neuroscience, Pepper brings a unique perspective to the realm of work behaviour and approaches to shape the development of executive functioning.
Part 1 of this episode explores the employee lifecycle of beauty businesses, what the various stages look like and why they're essential, grasping data, using it, and ways to benefit from it.
Links:
Learn more about Purpose & Policy: https://www.purposeandpolicy.com
Learn more about Pepper Pastor: https://www.pepperpastor.com/
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Geno Stampora on Leadership, Greatness and Beauty Beyond Boundary

[274] As we gear up for the Salon Owners Summit 2024, Geno Stampora (@genostampora), a visionary, passionate and compassionate leader with broad experience in the beauty industry, sets the stage for an enriching keynote presentation that will foster a fresh perspective on leadership.
In this episode, hear his thoughts on what he considers to be distinguishing factors between a good and a great salon as we discuss the significance of building strong client relationships, practising curiosity over judgment, setting clear expectations, and creating a unique, welcoming environment that empowers both employees and clients.
Links:
Get your tickets for the Salon Owners Summit 2024: https://www.salonownersummit.com/tickets
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Dr David Basketter on Patch Testing and the Allergy Risks of Hair Dyes

[273] Have you ever wondered why some people are highly allergic to hair dye while others seem immune to its effect? The global hair colour market generated a value of about 25 billion U.S. dollars in 2022 and is forecasted to reach nearly 42 billion U.S. dollars by 2029. Yet, there is still a blatant lack of standardized policies and protocols when it comes to allergy screening in the industry.
Deep dive into the complexities of hair dye allergies with renowned expert toxicologist Dr David Basketter, highlighting the importance of proper allergy testing, examining the continued usage of PPD despite a surge in allergy reports, uncovering the truth behind the advertising of PPD-free hair dyes and discussing innovative tools like Colorstart (@colourstart_uk) to ensure client safety.
Links:
Learn more about Colourstart: www.colourstart.com
Get started with Phorest + Colourstart: https://www.phorest.com/demos/colourstart/
Watch "A Better Way to Patch Test" (free webinar recording)
Read "Testing Times" by Helen Ward
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Steve Gomez on Resiliency, Leadership & Life Lessons Learned From Adversity

[272] Adversity comes in all shapes and forms — and it doesn't discriminate. In a slightly different delivery than your weekly PhorestFM episode, business coach Steve Gomez (@saloncoachsjg) will take us on his journey of overcoming pancreatic cancer, underscoring the role of psychological resilience, social support and adaptive coping strategies amid adversity. This episode dives into the essence of shifting mindsets, acknowledging our feelings, and the power of resilience in overcoming not only business obstacles but personal battles, too.
Trigger Warning: This podcast contains discussions about sensitive topics that may be distressing to some listeners. These topics include cancer, surgery complications and recounting of a near-death experience. We understand and respect that this subject may be emotionally challenging for some individuals, so please prioritize your well-being and feel free to pause or skip this episode if you feel it may affect you negatively. Listener discretion is advised.
If you or someone you know needs support or resources for any of the discussed topics, please get in touch with a mental health professional or GP. Your well-being is important to us.
Find services in your area:
Australia: https://shorturl.at/ghP37
Canada: https://shorturl.at/cgzPV
USA: https://shorturl.at/ho359
UK: https://shorturl.at/tuCWZ
Ireland: https://shorturl.at/prvAO
Links:
Learn more about Steve Gomez's business coach offerings: https://stephengomez.net/
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Daniel Johnson on the Power of Collective Action and Making Sustainability the New Industry Standard

[271] Brands such as Vish, Sustain Beauty Co., Ecoheads, Green Circle Salons and Green Salon Collective, are, at this point, all well-known within the global sustainability sphere of the hair and beauty industry. But there's one business, originally known as Affordable Salon Equipment Repair, that began in 1996 as a small beauty equipment servicing business in San Diego, CA, who, years before sustainability was needed for public buy-in, saw a need in the industry for reliable beauty equipment service and repair.
In this episode, hear Daniel Johnson — owner of The Salon Chair Guys @thesalonchairguys and founder of The Green Beauty Community @greenbeautycoalition — discuss his father's influence on his vision for a greener future within the hair & beauty industry and the need for collaboration and education to drive change.
Links:
Learn more about The Salon Chair Guys: https://thesalonchairguys.com/
Learn more about The Green Beauty Community (CODE GBC10): https://greenbeautycommunity.com/
Learn more about Matt Klein: https://kleinkleinklein.com/
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Mandy Pulse on Connecting Passion and Purpose With Global Impact Through the Universal Language of Hair

[270] For people within the industry wanting to blend their career and giving back initiatives with a global and almost immediate impact, empowering individuals living in conditions of poverty by equipping them with the necessary resources to not only survive but thrive with a career in the salon industry helps them connect to a larger purpose through the universal language of hair.
Mandy Pulse (@mandy_saloninspire), the owner of Salon Inspire in Kansas City, Missouri, is one of those people, and that's how the organization for which she's the proud Founder and CEO​ — Global Stylist Scholarship — came to life.
In this episode, we delve into Mandy's journey within the hair and beauty industry, explore her non-profit's transformative work and discuss the impact, challenges and rewards of connecting passion and purpose with global impact.
Links:
Listen back to PhorestFM Episode 269: https://link.chtbl.com/PFM-S07E269-HetherFlorman
Learn more about the Global Stylist Scholarship: https://www.globalstylistscholarship.com/
Studies & research: BMC Public Health, Corporation for National and Community Service, Journal of Happiness Studies, Volunteering and Civic Life in America
"The Healing Power of Doing Good" by Allan Luks: https://www.amazon.com/Healing-Power-Doing-Good/dp/0595175910
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.

Live From Strategies TBX23 With Robert Miraglia

Robert Miraglia — Certified Strategies Coach — joins podcast host Zoé Bélisle-Springer to talk about how he got started with coaching, share some personal stories of salon ownership and give some insight into growing a successful, thriving salon, spa, or medspa with Strategies looks like.
Also featured in this episode are Ana & Trent from @RusticSalon and Jessica from Couture Lash Lab.
Find out more about Strategies: https://strategies.com/ @strategies4biz
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Leave a rating & review: http://bit.ly/phorestfm 
This "Live From..." bonus episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.

Live From Strategies TBX23 With Ariel Sims

Ariel Sims, Spa Director at Absolutely Fabulous Spa @absolutelyfabulousspa in Frisco, Texas — joins podcast host Zoé Bélisle-Springer to talk about her role within the organization, discuss working with Strategies' coaching, training and systems, and last but not least, the culture shift the team has seen over the past year.
Also featured in this episode are Jeff Lingley from @BrushABlowdryBar, Ana & Trent from @RusticSalon & Kelly Swan from @LetEmHaveItSalon.
Find out more about Strategies: https://strategies.com/ @strategies4biz
Find out more about Absolutely Fabulous Spa: https://www.absolutelyfabspa.com/
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This "Live From..." bonus episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.

Live From Strategies TBX23 With Katlin Liell-Kok

Katlin Liell-Kok @bbysnakes — Education Director/Manager & Purefessional Colorist at Omagi Salon & Spa— joins podcast host Zoé Bélisle-Springer to talk about leadership and what she gets out of going to conferences & events like Strategies' Team-Based Experience as well as share some insight into what went into the salon's application for the "No Compromise Business of the Year" award.
Also featured in this episode are Amanda Maddalena from AM Salon @a.madd_hairdesigns & Ana & Trent from @RusticSalon.
Find out more about Strategies: https://strategies.com/ @strategies4biz
Find out more about Omagi Salon & Spa: https://www.omagisalonspa.com/
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This "Live From..." bonus episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.

Live From Strategies TBX23 With Sydney Lopez

Sydney Lopez — Rainbow Hair Educator, Social Media Strategist, Hairstylist & Co-Owner (and so much more!) — joins podcast host Zoé Bélisle-Springer to give some insight into the social media lab she designed for TBX23, discuss her experience with growing her platform and audience, the value you bring for your audience and giving back to the hair & beauty industry and community through her the company she's launching.
Also featured in this episode are Jeff Lingley from @brushablowdrybar & Sarah Carter from @thespasalonm.
Find out more about Strategies: https://strategies.com/ @strategies4biz
Find out more about Sydney's Education: linktr.ee/Sydneyannlopezhair @sydneyannlopezhair
Find out more about Unicorn Uprising: https://unicornuprising.com/
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This "Live From..." bonus episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.

Live From Strategies TBX23 With Daryl Jenkins

Daryl Jenkins — Director of Coaching at Strategies — joins podcast host Zoé Bélisle-Springer to talk about his involvement with Strategies and give some insight into the TBX23 coachability session he led.
Also featured in this episode are Kelly Swan from @LetEmHaveItSalon, Nicole Faehn from @blushfargo, and Amanda Maddalena from AM Salon @a.madd_hairdesigns/.
Find out more about Strategies: https://strategies.com/ @strategies4biz
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This "Live From..." bonus episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.

Live From Strategies TBX23 With Bruce Hourigan

Bruce Hourigan — Strategic Business Advisor at Strategies — joins podcast host Zoé Bélisle-Springer to share how he first got involved with Strategies, how he spends most of his free time, and last but not least, discuss his experience with coaching clients during TBX23.
Also featured in this episode are Dana Broslovsky, Ellie Mowbray & Alyssa Breault from @ALDAAesthetics, Sarah Carter from @TheSpaSalonM and Nicole Faehn from @blushfargo.
Find out more about Strategies: https://strategies.com/ @strategies4biz
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This "Live From..." bonus episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.

Live From Strategies TBX23 With Neil Ducoff

Neil Ducoff — founder of Strategies, guru of team-based compensation, author and named one of 12 business "Legends and Icons" by the annual Serious Business Conference in New Orleans in 2006, amongst many other industry awards & recognitions — joins podcast host Zoé Bélisle-Springer to reflect on 30 years in business and share his thoughts on the Strategies Team-Based Experience 2023 event.
Also featured in this episode are Dana Broslovsky, Ellie Mowbray & Alyssa Breault from @ALDAAesthetics.
Find out more about Strategies: https://strategies.com/ @strategies4biz
Read the transcript and subscribe to the PhorestFM email newsletter: http://bit.ly/2T2gUj1
Leave a rating & review: http://bit.ly/phorestfm 
This "Live From..." bonus episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.