The Most Popular Phorest FM Episodes of 2020

[192] Season 4 is officially a wrap with 1587 minutes of inspiring stories and conversations you can now catch up on! A massive thanks to all of the wonderful guests worldwide, giving their take on topics that can help the industry shine and grow, but also to every one of you who's tune in this year. In this very last episode of the season, we give you the top ten most downloaded episodes of the year!
Support Closing Days:
USA: December 25th and January 1st 
IRE/UK: December 25th, 26th, and January 1st
Links:
Get your ticket for UpLift! our Virtual Event on January 25th, 2021: https://linktr.ee/phorest_uplift
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Phorest’s 2020 Year in Retrospect With Ronan Perceval & John Doran

[191] This week on Phorest FM, Killian and Zoe welcome back to the show Phorest Salon Software CEO Ronan Perceval and CTO John Doran for the annual "year in review" episode. Expect discussions around resilience, feature releases, and more importantly, things to look forward to in the coming year.
Links:
Get your ticket for the UpLift! Virtual Event on January 25th, 2021: https://linktr.ee/phorest_uplift
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Beat 2020: Strategies for Salon Success in December & Beyond

[190] James Davis, Sara Cheeny, Hellen Ward, Gavin Hoare, Jen Baudier, James Alba, and Stefanie Fox Jackson know that sharing is caring and that there's nothing easy about building, owning, and growing a salon. Invited to feature in Phorest's most recent educational series on Facebook, they each shared some of their key strategies, tools, and tactics going into December.
Featuring highlights from the Beat 2020 conversations hosted over the past month, this week's episode aims to provide you with the inspiration and motivation to max out the last of this year's opportunities and start 2021 with a new mindset.
Links:
Watch the Beat 2020 UK/IE episodes in full: https://bit.ly/3ovpLYx
Watch the Beat 2020 US/CA episodes in full: https://bit.ly/3lXRiAi
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Inside Phorest: Embracing the New Virtual Reality With Video Consultations

[189] COVID-19 has created a considerable shift in consumer behaviour, forcing salons and spas around the world to adapt quickly. Whether you're facing a temporary closure or not, there are various ways video consultations can help you stay connected with clients and generate revenue. This week's episode features recent podcast recaps and an interview segment with Aisling Scolard, Product Owner at Phorest, discussing the latest Video Consultations integration and how some salons have embraced the new virtual reality so far.
Links:
Beat 2020 Educational Series (UK/IE): https://bit.ly/38YuiOX
Beat 2020 Educational Series (US/CA): https://bit.ly/2UGX2Dx
Watch the US "This vs. That: A Leadership Conversation" on-demand: https://bit.ly/2JDLw9K
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Jen Baudier on Operating Salons With a Profit-First Mindset

[188] Pre-COVID-19, it was estimated that seventy-five percent of businesses had less than a month of money in the bank. Wild and scary, right?
What if your business served you, not the other way around? What if you knew exactly what you could spend and when? Or had the power to guarantee profitability?
Following the principles of Mike Michalowicz's Profit First system, Jen Baudier (@jenbaudier), Phorest US Brand Ambassador, Owner of Bella Style Salon, and PIP University Professor, was able to transform her business and help peers do the same through the Rich Life CEO graduate program. Get insights into the required methods to achieve such results and take your shot at long-term growth and sustainability.
Links:
Learn more about Bella Style Salon: https://www.mybellastyle.com
Learn more about PIP University: https://pip-university.com
Get Mike Michalowicz's Profit First free resources: https://profitfirstbook.com
Beat 2020 Educational Series (UK/IE): https://bit.ly/38YuiOX
Beat 2020 Educational Series (US/CA): https://bit.ly/2UGX2Dx
Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Kristina Russell on Consultations & Creating Bespoke Colour Journeys

[187] It's safe to say we've come a long way since the first synthesised dye in 1863: products have evolved a great deal, and so have application techniques. Currently, you could probably list over 50 colour trends travelling back and forth across the globe, with some going viral overnight.
For a first-time colour client, it's easy to think that anything is possible — after all, social media does make us feel like the sky is the limit in terms of creative colour. However, not everything is always possible, and most definitely not in one appointment. If you truly care for the result, you never just get a colour. You commit to one. That means agreeing to consultations, multiple appointments, home care, maintenance, being patient, and of course, being conscious it will require a certain budget.
Featuring Kristina Russell (@colourkristina), salon owner, multiple award-winning hair colour specialist, educator, and podcaster herself, this week's episode explores what her bespoke colour journeys look like for both her and her clients.
Links:
Learn more about the education offered by Kristina Russell: https://kristinarussell.com.au/
Listen to the Colour Kristina Talks podcast: https://apple.co/35QP9Sg
Beat 2020 Educational Series (UK/IE): https://bit.ly/38YuiOX
Beat 2020 Educational Series (US/CA): https://bit.ly/2UGX2Dx
Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Hellen Ward on Using KPI Data to Assess Staff Performance

[186] Assessing staff performance is often a threatening process for both managers and employees. However, when you put in place clear KPIs, agree on a plan of action, and put your staff in control of their performance, you provide an opportunity to discuss progress and make aligning employee and company goals easier.
The problem with statistics isn't the data itself; it's how you interpret it. Looking at figures alone to get an unbiased picture of an employee's performance might feel logical, but in the end, it will give you the wrong overview or assessment. Numbers without context are just that: numbers.
Featuring Hellen Ward (@hellenwardltd), co-founder and managing director of Richard Ward Hair & Metrospa (@richardwardhair), this week's episode dives into her approach to KPI management, interpreting data, assessing staff performance, and so much more.
Links:
Learn more about Hellen & her coaching/consultancy services: https://www.hellenward.com 
Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Joshua Howard & Britni Volkman on Benchmarking as a Tool for Continued Salon Growth

[185] When we talk about benchmarking, we talk about identifying opportunities for improvement within a business. On paper, that's simple enough... but what does that look like within the hair & beauty industry?
Featuring Data-Driven Salon Experience speakers Joshua Howard (Vish Co-Founder & CEO) and Britni Volkman (Phorest Salon Success Manager), this week's episode dives right into the topic. Bringing to light industry experience and insights throughout, we discuss benchmarking's purpose and importance, talk about salon business metrics, solutions to major industry pain points, and so much more.
As platinum sponsors of the month-long look at metrics proposed by Salon Today's Data-Driven Salon Experience, Phorest is proud to say that all sessions are now available to watch on-demand (at no cost) — click here to register!
Links:
Watch Joshua Howard's DDSE session: https://bit.ly/2HXBJug
Watch Britni Volkman's DDSE session: https://bit.ly/3kUdD1X
Access our secondary lockdown resources: https://bit.ly/385UiaE
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Inside Phorest: Text Conversations With Your Clients, at Your Fingertips

[184] In a post-COVID world, less waiting time for clients inside the salon is essential. This week's episode features recent podcast recaps in addition to an interview with Rob Hewitt, Head of Product Marketing & Retention at Phorest. In said interview, he’ll be discussing Phorest’s latest US feature, Phorest Chat. Bringing the human touch to your clients will never have been easier with one-to-one text conversations with your clients from your dedicated salon SMS number.
Links:
Watch the US “Lifestyle Recruiting” webinar on-demand: https://bit.ly/2GcUWHO
Watch the UK/IE “Back On Track” webinar on-demand: https://bit.ly/34EdHNB
Watch the AUS “Booking Policy” webinar on-demand: https://bit.ly/34DXZCb
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

#CEA2020: Celebrating Excellence in Service

[183] This episode is dedicated to the hard-working, busy salon professionals. The ones who commit each day of their professional lives to make their clients look and feel amazing. It aims to celebrate excellence in service, how much salons care for their clients, and how hard they work to gain an excellent reputation.
Featuring feel-good stories, reflections, and tips from Phorest Client Experience Award recipients in both the UK and the US, we hope to make you smile, perhaps even pick up the phone and check-in on some of those wonderful clients of yours who always seem to make your day shine brighter.
More specifically, you’ll first hear from Robbie Ellis, Sales Director at the Beauty Temple Group, Sophie Hare, Owner of HARE, and Beauty — both in the UK. Following suit, you’ll hear from Cynthia Perry, Owner of Cynergy Color Bar, Marcia Mehrali, Owner of Beneath The Surface Spa and Heather Spath, Owner of Mod Hair Color Salon & Beauty Store — all three in the US.
Links:
Watch the UK/IE “Back On Track” webinar on-demand: https://bit.ly/3e5oBiJ
Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Georgia Bell on Mentoring, Commitment & Investing in Yourself

[182] If you don't already meet someone like a salon coach or a mentor to discuss your career or business setbacks or to plan for the future, then you should. Having a few people in your corner is one of the most invaluable things. However, finding a mentor doesn't happen overnight, and for it to be a successful arrangement, you'll need to show up and put the relationship before the mentorship.
Featuring salon owner, educator and celebrity stylist Georgia Bell (@georgiabellhair, @societybygeorgiabell), this week's episode discusses the right and wrong ways to approach people who inspire you, why mentors look for commitment, investing in yourself & paying it forward, as well as Georgia's education programs.
Links:
Learn more about Georgia, her salon and education: www.societygeorgiabell.co.uk
Register for the Data Driven Salon Experience: https://www.datadrivensalon.com/experience
Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Karan Burke on Leading With Humility & Drive

[181] When you think of great leadership, the words that come to mind might be accountability, confidence, passion, empathy, transparency, self-awareness and integrity. Rarely do we think about humility first. Yet, leading with humility can have profound and positive impacts on one's inner circle and peers.
Featuring Karan Burke, Director of Ebano Ballinteer, Myskincare.ie, and Co-Founder of The Beauty Managers, this week's episode discusses facing adversity with leadership, drive & a positive outlook, finding stillness through change, building security for yourself & others, and much more.
Links:
Register for the Data Driven Salon Experience: https://www.datadrivensalon.com/experience
Register for the "Back On Track" Live Webinar: https://bit.ly/36Ig2IH
Learn more about The Beauty Managers: https://thebeautymanagers.com/
Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Inside Phorest: Your 5-Star Fan Club Is Waiting

[180] September: less episodes, lots of planning! We're headed into the last quarter of the year and preparing the 13 remaining episodes to Season 4. This week on the show, we talk about online reputation with Salon Business Advisor Sinéad Norman, discuss our recent episode on community, announce a few upcoming blogs, webinars and everything else in between.
Links:
[Blog] The Importance Of Reviews & Getting To The Top Of Google With The Phorest Online Reputation Manager: https://bit.ly/3jltypm
[Webinar] Lifestyle Recruiting, Building A Salon Team That Helps You Scale: https://bit.ly/3n71Vmb
[Online Event] Data Driven Salon Experience Free Registration, from Sept.28 to Oct.30: https://www.datadrivensalon.com/experience
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Alison Alhamed on the Life-Changing Power of Community

[179] Suppose life longevity can be rooted in our level of connection to others. Would it be such a great leap to think that career longevity might have its roots in connection too? What if the story we made ourselves about successful people and success too often failed us; made us doubt our worth, skills, knowledge, experiences? What if support from like-minded people and professionals was at times all we needed to keep going?
Featuring Alison Alhamed, Vice President of Social Media & Community at R+Co, this week's episode takes a look into the meaning of "community," and discusses how brand-engineered ones can positively impact businesses, careers and lives altogether.
Links:
Learn more about R+Co: https://www.randco.com
Click here to subscribe to the weekly Phorest FM email newsletter: http://bit.ly/2T2gUj1
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.

Inside Phorest: Slicker Than Ever Marketing to Help Fill Your Calendar

[178] This ‘new normal’ definitely hasn’t come without its challenges, but the good news is Phorest is here to help. Catch up on everything that's happened in August! This week's episode features recent blog and podcast recaps in addition to an interview with Product Manager Aisling Scolard on Phorest Salon Software's new and improved Email Editor.
Links:
[Blog] Digital Consultation Forms, A Step Closer To Your Safe & Paperless Salon: https://bit.ly/2ED7qYa
[Blog] Taking Control Of Your Colour Business With Vish: https://bit.ly/3gF2NtD
[Blog] Life Beyond COVID-19, Your Have 3 Types Of Salon Customers: https://bit.ly/34VCOMz
Click here to subscribe to the weekly Phorest FM email newsletter
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to learn more about Phorest Salon Software.