PhorestFM

Jay Williams on Emotional Intelligence as a Competitive Differentiator

[132] People weren't actively buying on Amazon ten years ago. We weren't streaming our movies at home, nor were we getting our groceries delivered. We're getting to a point where someone might have 1/40th of the human interaction they would have had 20,30 years ago. That creates a premium on the hair and beauty industry's craft. Robots and AI might be knocking at various industries' doors, but they'll only be replacing repetitive and monotonous jobs. According to the World Economic Forum, the ability to read, understand and adjust behaviour when facing various emotions will be one of the top ten skills businesses will be giving importance to in the coming years, especially when hiring staff.
Featuring business coach, speaker and author Jay Williams, this week's conversation picks up a concept left hanging in Phorest FM Episode 116: emotional intelligence.
Links:
Jay Williams, Speaker, Author & Coach (Website)
Jay Williams, Leave Your Mark (Get the book)
Save your spot on Amber Pope's salon retail webinar (September 16th, 2019)
Get your tickets for the Salon Owners Summit Roadshow (October 21st, 2019)
Request a callback for tickets to the Salon Owners Summit 2020, the Flagship event in Dublin, Ireland
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

August Monthly Round-up

[131] Did you miss an episode this month? Catch up on everything that's happened in August with Killian and Zoe's round-up. On the agenda: new Phorest FM transcripts, Phorest Academy's full rollout to US-based clients, upcoming webinars and events you can join as well as snippets from previous interviews with Ashley Toliver-Williams, Tamara Shaw and Sean O'Sullivan.
Links:
Save your spot on David Barnett's three-step salon retail technique webinar (September 2nd, 2019)
Get your tickets for the Salon Owners Summit Roadshow (October 21st, 2019)
Request a callback for tickets to the Salon Owners Summit 2020, the Flagship event in Dublin, Ireland
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

Sean O’Sullivan on Setting & Managing Salon Staff Targets

[130] While some are born to take on challenges and go for gold at every given opportunity, most people will do their best to perform but need guidance and defined goals. Despite this well-known fact, staff targets get a bad rap: they don't work, or they're too much effort to manage. Even from the employee's perspective, there's often a pushback. A shift in how to approach them can solve all of that. If what you're saying to your staff looks anything like this: "I need you to do this and reach these numbers by x, without any support whatsoever," it's no wonder things aren't working.
Featuring Sean O'Sullivan (Phorest Education Manager), this week's episode focuses on all things staff targets: how to set and manage them, get employee buy-in as well as encourage team collaboration.
Links:
Sign up for #SalonRetailWeek, a free 7-day challenge to help you boost your retail sales
Save your spot on David Barnett's three-step salon retail technique webinar (September 2nd, 2019)
Get your tickets for the Salon Owners Summit Roadshow (October 21st, 2019)
Request a callback for tickets to the Salon Owners Summit 2020, the Flagship event in Dublin, Ireland
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

Tamara Shaw on the 7 Steps of Highly Effective Salon & Spa Customer Journeys

[129] If you were asked to detail the seven crucial steps in a salon or spa's customer journey, would you be able to nail all of them down? Are you solely focused on the quality of your treatments and services? Taking clients through a journey enriches their relationships with your brand while providing a safe space for you and your clients to discuss their worries and come up with tailored solutions. Optimising this can often make the difference between your salon or spa and the one across the street.
Featuring Beaute Industrie's Founding Director & Community Creator Tamara Shaw, this week's episode explores what successful customer journeys are made of, other than being a planned combination of activities, preferences and paths a client can take within your business.
Links:
Beaute Industrie, Australia's first online support community for the professional beauty industry
Listen to the Beaute Industrie Podcast (new episode weekly)
Sign up for #SalonRetailWeek, a free 7-day challenge to help you boost your retail sales
Request a callback for tickets to the Salon Owners Summit 2020, the Flagship event in Dublin, Ireland
Get your tickets for the Salon Owners Summit Roadshow (October 21st, 2019)
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

The #SalonSummit Roadshow to Stop In Philly: Chats With Ashley Toliver-Williams & Sinead Carroll

[128] Earlier this year, the Salon Owners Summit Roadshow saw its official United States debut in Chicago, Illinois. Following its massive success, we are bringing the event back, only this time, in Philadelphia, Pennsylvania! To discuss the details and lineup, you'll first hear from regular contributor Sinead Carroll (PR & Events USA, Phorest Salon Software). Then joining Killian, Zoe and Sinead on the show, you'll be introduced to Ashley Toliver-Williams, salon owner, co-founder of Fuse Republic, Eufora International Business Team Chairman and speaker at the Salon Owners Summit Roadshow's second instalment. She'll discuss her topic, "Go For Broke! How to Eradicate Average, Set Your Team on FIRE, and Hit Industry-Defying Targets."
Tickets for the event are now on sale! Secure your spot and join us for a day of business, brand & personal growth on October 21st, 2019. Order your ticket before August 31st using the code "EARLYBIRD" and receive 15% OFF your ticket price!
Links:
Salon Owners Summit: The Roadshow, Philadelphia
Get your tickets for the Salon Owners Summit Roadshow (October 21st, 2019)
Check out Fuse Republic (@fuserepublic on Facebook and Instagram) and Eufora International online
Follow Fringe Salon and Color Bar on Instagram
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

July Monthly Round-up

[127] Did you miss an episode this month? Catch up on everything that's happened in July with Killian and Zoe's round-up. On the agenda: a look into the new Salon Branded Apps with Phorest Product Manager Enda Glacken, upcoming webinars you can join and snippets from previous interviews with David Linde & Gayle Fulbright, Rachel Ringwood and Billy Rickman.
Links:
Register for the UK/IRE Financial Success Webinar with award-winning accountant Gloria Murray
Register for the US Financial Fitness Webinar with business coach Steve Gomez
Register for the AUS Stock Management & Budget Webinar with Carl Keeley (Chumba Concepts Hair Salon)
Request a callback for Salon Owners Summit 2020 tickets!
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. 
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

Billy Rickman on the Mindset of the New Age Salonpreneur

[126] You have two salon owners. One who works 40 hrs/week in the salon, servicing clients, trying to look after the team as well as all the other internal operations. She's tired, stressed & frustrated by the slow growth and always running flat out just to stay ahead. The other salon owner works 40 hrs/week on the business, but away from the salon. She is motivated each day by the results she is seeing from driving people into the business and having happy and motivated staff.
Fundamentally, why are their results so different? And more importantly, which one of the two types of owners are you? Featuring Australia-based business coach Billy Rickman, also the franchisor of XY Skin and Body Specialists and founder of SalonGrowthCon, this week’s episode explores the future of salon ownership. Be ready for a pinch of tough love and a shift in mindset.
Links:
Download 'The Dawn of the New Age Salonpreneur' ebook (free)
Listen to the Billy Rickman Show: Success Sessions (Podcast)
Book a free 15-30 minute consultation on The Salon Mentorship Hub 
Vote For Phorest FM At The Podcast Awards 2019
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

Prof. Denise Baden on Sustainability & Motivating Eco-Friendly Behaviours in the Salon Industry

[125] With the damage to our environment and the increase of plastic waste an ever growing concern, becoming more knowledgeable about the products we use, our actions and habits is key in discovering how we can make friendlier choices for both the environment as well as for ourselves.
In 2012, Professor Denise Baden from the Southampton Business School was awarded funds from the ESRC (Economic and Social Research Council) to engage with hairdressers and their clients to establish more sustainable practices. Following the success of this project, she has since been working with awarding organisations to further embed sustainability into the industry’s practices. A couple of weeks out of Conscious Hair & Beauty taking place in London at which Professor Denise Baden will be speaking, this episode explores ways to motivate eco-friendly behaviours and sustainable solutions in the salon industry.
Links:
Eco Hair and Beauty: Get your eco salon or stylist certification here!
Watch Prof. Denise Baden's TEDxSouthamptonUniversity: "What Hairdressers Can Tell Us About Sustainability"
Register for the 6-Week Salon Management Course hosted by Business Strategist Valerie Delforge
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

Rachel Ringwood on Breaking the Barrier of Mental, Physical & Spiritual Health as a Hairstylist

[124] According to Gary Vaynerchuk’s definition of the word, hustling is putting every minute and all your effort into achieving the goal at hand. Every minute needs to count. But what happens when you forget to take care of yourself? When you’re so caught up in the hustling, that you ignore the signs your body sends you?
Hairstylists are often so busy they tend to put their own health aside for their clients. Back to back bookings may prevent many from eating, hydrating or even stopping to stretch. Featuring Miami-based hairstylist, owner, entrepreneur and mental health advocate Rachel Ringwood, this week's episode brings to light her struggles with the hustling, how a traumatic brain injury made her reevaluate her health and lifestyle & what she’s now doing to raise awareness to the matter.
Links:
Get in touch with Rachel Ringwood via her website, or follow her on Instagram!
Get your tickets for the Conscious Hair & Beauty Event (London, August 18, 2019)
Register for the 6-Week Salon Management Course hosted by Business Strategist Valerie Delforge
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.

David Linde & Gayle Fulbright on Online Reputation Management & Playing Nice With Yelp!

[123] Reviews on Facebook, Google and Yelp! can be your salon’s best friend or worst nightmare. Featuring guests Gayle Fulbright and David Linde from Headlines the Salon, this week's episode highlights their experiences with online reputation management while also outlining tips for attracting new clients and getting existing fans to leave more reviews.
Based out of Encinitas, California, Headlines The Salon was founded in 1986. David and Gayle are strong believers in two things, specifically: education & extraordinary experiences at every visit. Headlines The Salon has been ranked as one of the top 200 salons in America for 12 years.
Links:
Headlines, The Salon (Website)
Save your spot on the Online Reputation Management webinar (July 8, 2019 @ 10am US Eastern Time or 3pm UK/IRE Time)
Get your tickets for the Conscious Hair & Beauty Event (London, August 18, 2019)
Register for the 6-Week Salon Management Course hosted by Business Strategist Valerie Delforge
Book a free 15-30 minute consultation on The Salon Mentorship Hub 
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
Leave a Rating & Review: http://bit.ly/phorestfm 
Read the transcript, or click here to request a personalised quote from Phorest Salon Software.